Shipping & Returns

Shipping


Please keep in mind that we are a small-batch, roast-to-order coffee company. This means that once your order is received, we typically start the fulfillment process immediately. Because of this, any changes must be received within an hour of receiving the order confirmation email.

 

Once your order has shipped out, the delivery process you selected with your shipping options will begin.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may or may not appear on the shipping quotes page.

Standard Ground

Standard Ground shipping is available to all 50 states. Orders shipped via Standard Ground typically arrive in three (3) to eight (8) business days.

UPS

Flat rate shipping charges (applies to 5 lbs or more for bulk coffee orders)

Returns

Returns/Refunds/Exchanges:

Our Refund Policy is that if you have a problem with any of our products, please give us a call at 407-491-4757 and we will make it right.  We strive to provide excellent Customer Service, and we will do whatever we can to ensure that you're satisfied.

 

Our policy lasts 5 days. If 5 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you on the approval your refund and then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

 

Shipping

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.